Shipping/Returns

Shipping Policy

Order Processing

We strive to ensure that your order is shipped as quickly as possible. All orders are processed within 1–2 business days of purchase. Once your order is shipped, you will receive a confirmation email with tracking information to follow your package's journey.

Shipping Rates

We offer free shipping on all orders. Standard shipping typically takes 3–5 business days, depending on your location. Please note that shipping times may vary during holidays or due to unforeseen carrier delays.

Shipping Locations

Currently, we ship within the United States. If you’re outside the US and interested in our products, please email us directly.

Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible at [Insert contact info].

  • Cancellations are only accepted if the order has not yet been shipped.
  • Once your order is shipped, cancellations are no longer available, but you may initiate a return or exchange.

Returns & Exchange Policy

Your satisfaction is important to us! If you're not completely happy with your purchase, we accept returns or exchanges within 10 days of receiving your order.

Conditions for Returns/Exchanges:

  • Items must be in their original, unused condition.
  • Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.
  • To initiate a return or exchange, please contact us with your order number and reason for return.

Refund Process:

  • Once your return is received and inspected, we’ll notify you about the approval of your refund.
  • Approved refunds will be issued back to your original payment method within 5–7 business days.

Damaged or Defective Items

If your order arrives damaged or defective, we sincerely apologize for the inconvenience! Please contact us at [Insert email/contact info] within 3 days of delivery with photos of the damaged product, and we’ll make it right with a replacement or refund.

Contact Us

For any questions about your order, shipping, returns, or our policies, please reach out to us at:
Email: CharmingCandleCo@Gmail.com